Last updated: August 26, 2025

1. Introduction

At Rotor (a dba of ServiceLink Solutions, Inc.), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform.

2. Information We Collect

Rotor provides messaging and automation services on behalf of businesses that use our platform. When you provide your phone number to one of these businesses and consent to receive text messages, your information is processed through Rotor as part of delivering those communications on their behalf.

2.1 Information You Provide

Account information (name, email, password)
Business and service-related information
Phone number and SMS subscription preferences
Customer and lead data (if entered manually or through integrations)
Payment and billing information

2.2 Information Automatically Collected

Device, browser, and operating system information
IP address and approximate location
Usage data, page views, and on-site behavior
Cookies, web beacons, and similar tracking technologies

3. How We Use Your Information

To provide, maintain, and improve our services
To personalize your experience on our platform
To process payments and billing
To communicate with you about product updates and support
To send SMS or other communications based on your preferences and consent
To comply with legal obligations and enforce our terms

4. SMS Messaging and Consent

4A. Messages from Rotor

If you provide your phone number directly to Rotor (for example, when creating an account, signing up for our services, or requesting product updates) and consent to receive text messages, Rotor may send you:

Platform alerts, security notifications, or account-related transactional messages
Product updates, feature announcements, or promotional offers (if you have opted in)

Messages from Rotor are subject to the same opt-out and assistance instructions outlined below under “Important details about SMS messaging.”

4B. Messages from Rotor’s Client Businesses

When you provide your phone number to a business that uses Rotor and consent to receive text messages, you may receive:

Transactional messages related to your interactions with that business (e.g., appointment reminders, job updates, invoices)
Promotional or marketing messages from that business, if you have separately opted in

Messages are sent by the business you interacted with, but are delivered through Rotor’s platform. Messages from the business are subject to the same opt-out and assistance instructions outlined below under “Important details about SMS messaging.”

Important details about SMS messaging:

Consent to receive SMS messages is not a condition of purchase
Message and data rates may apply depending on your carrier
Message frequency may vary
Reply "STOP" to opt out at any time
Reply "HELP" for assistance or contact us at info@getrotor.com

Third-party service providers:

We use messaging providers such as Twilio to deliver SMS communications
Your phone number and related data may be shared with these services solely for communication delivery
We may create dedicated messaging accounts (sub-accounts) through our providers to manage communications on behalf of each business
Rotor and its client businesses will never sell, rent, or share your phone number or other personal information with third parties for their own marketing or promotional purposes

5. Data Security

We use technical and organizational measures to protect your data. However, no online method is 100% secure, and we cannot guarantee absolute security.

6. Data Deletion Request

If you would like to delete your personal data or account associated with Rotor, you may submit a request by emailing us at support@getrotor.com. Please include the email address associated with your account so we can verify your identity. Once verified, we will delete your data from our systems within 30 days of the request, except where retention is required by law or for legitimate business purposes (such as fraud prevention or tax compliance).

7. Your Rights

You have the right to:

Access your personal information
Correct inaccuracies
Request deletion of your data
Object to processing or unsubscribe from communications
Request data portability

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted here, and your continued use of our services indicates your acceptance of any updates.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at info@getrotor.com.